Refunds And Exchanges

Esoteric Gifts stands behind a 100% money back guaranteed, if you are dissatisfied with your purchase because of a defect or the item was significantly different from the way that it was described, you may return the item with its original packaging and proof of purchase within 15 days of receipt. Once we receive the item and determine that it meets our eligibility requirement we will issue a refund for the full retail value, plus shipping and handling fees or if you prefer we will exchange the item for a similar product equal to or greater than the cost of the original purchase.

You must notify us via email using the form provided on this website of your return request and we will respond with a Returns Form. The item(s) must be returned within 15 days of receipt & must be returned in their original unused & unworn condition, accompanied with their original packaging and with a copy of the invoice. Any worn, used, damaged, scratched, blemished, altered or broken pieces will not be accepted as a return.

Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 15 days after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. If an item(s) is deemed faulty upon our receipt, a refund for the postage shall be offered. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable.

Change Of Mind Returns: You have 15 days to change your mind about your purchase from Esoteric Gifts (, in this event we will refund the purchase price less 25% restocking fee and shipping and handling. We do not refund the cost for shipping and handling on Change Of Mind Returns and you will be responsible to pay the shipping fees to return the items.

Return Address

Please contact us using the form on the website and you will receive a USPS or UPS label for your return via email.